Infinity IT-8500 Plus

Massage Techniques Include:

• Kneading
• Tapping
• Knocking
• Shiatsu
• Sync

Product Features Include:

• S-Track 
• Four Wheel Mechanism 
• Zero Gravity 
• Decompression Stretch 
• Spinal Correction & Waist Twist 
• Reflexology 
• Lumbar Heat 
• Bluetooth Technology 
• Apple & Android App Functionality 
• Rhythm Technique 
• Body Scanning 
• Airbag Compression Therapy

• Chair Width: 36.00"
• Chair Weight: 265.00 lbs.

Upright

• Chair Length: 59.00"
• Chair Height:46.00"

Reclined

• Chair Length: 74.00"
• Chair Height: 36.00"

• Unlimited USA-based customer & technical support
• 5 Year structural framework warranty
• No-cost replacement on covered parts for 3 years
• Complete Care/No-cost parts & labor (in-home, if necessary) for 1 year

Complete Care Warranty Period

For In - Home service, Infinity Massage Chairs will arrange all covered parts deemed necessary, to be sent to the consumer and, if necessary, an authorized service provider to repair the product at the customer's residence, at no charge to the customer. If a particular part is no longer manufactured, Infinity Massage Chairs may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, Infinity Massage Chairs is no longer responsible for making repairs under the warranty coverage.

Any repairs needed during the 3-year parts warranty coverage, Infinity Massage Chairs will provide covered parts at no cost; however, consumer is responsible for any and all shipping, duties and brokerage fees. Structure warranty is limited to the steel and steel-welded parts of the frame, in addition to any wood structure that may exist. If a replacement is issued under the Parts or Structure warranty period, the consumer is responsible for shipping, duties, and brokerage fees related to the replacement. Infinity Massage Chairs, at its sole discretion, will repair or replace any defective part within a reasonable time frame. Field Service is only available in the United States and major metropolitan areas in Canada. Field Service requires pre-approval and, if necessary, must be performed by Infinity Massage Chairs-authorized field service personnel to maintain warranty coverage.

Warranty Exclusions

Warranties do not cover any loss or damage resulting from: improper installation; unauthorized repairs; use in a commercial or corporate setting; alterations or modifications of original condition; improper use of electrical/power supply; loss of power; electrical disturbances and power surges; dropped product, including but not limited to remote controls; a malfunction or damage resulting from improper use or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions(fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; and products purchased or acquired from unauthorized dealers. This warranty is not transferable. Damage incurred due to shipping and handling does not constitute a defect under this warranty. Softening/hardening of foams and filling composites in pillows and pads does not constitute a defect under this warranty as those items naturally change with use. Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings and grain and dye variations in leather do not constitute a defect under this warranty, as no two pieces of leather are alike. Failures of attach points, such as, but not limited to: stitching, Velcro, and zippers, do not constitute a defect under this warranty.

To initiate an Infinity Care Warranty claim, simply call our Customer Support Team at 603-910-5000.

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• Infinity Care PLUS: Covers 3 Years of Labor, 3 Years Parts, and 5 Years Frame - $399
• Infinity Care Max: Covers 5 Years of Labor, Parts, and Frame - $599

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 7 - 15 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@relaxonmassage.com

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to returns@relaxonmassage.com and we will process an insurance claim on your behalf.

Cancellations & Returns:

All orders canceled after 24 hours are subject to a 10% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. 

To start a return, you can contact us at returns@relaxonmassage.com If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at returns@relaxonmassage.com

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.